Try the following steps:
1. Delete or edit the last message If no response was received, delete and resend your last message — don’t worry, this won’t cost you additional Hearts.
2. Check your internet connection Delays might be caused by unstable connectivity. Make sure you’re online and try again.
3. Restart the app Sometimes a quick restart helps fix temporary glitches.
💡 If the issue continues and you were charged Hearts during the failed interaction, please contact us with your Host ID and transaction info — we’ll help you out!
How to contact the Floze team:
1. Tap your profile icon (far right of the main menu)
2. Go to “FAQ”
3. Tap the envelope icon in the bottom right corner to send us an email
📧 Email: [email protected]
📸 Official Instagram (Taiwan)
🌍 Official Instagram (Global)