By using any AI features through the Floze app (developed by Zhijian Technology Co., Ltd., hereinafter referred to as “the Company,” and the personal services provided by the Floze app are hereinafter referred to as “the Service”), you signify that you have read and agree to be bound by this agreement. When you agree to these terms and provide the necessary personal information for the collection and use of the Service, and when the Company accepts the application, a service usage agreement is established between both parties. If you violate the terms of this agreement, the Company reserves the right to suspend or terminate your account without notice. The contents of this agreement are as follows:
■ The Company reserves the right to modify and edit any part or all of this agreement at any time, and any changes shall take effect from the date of publication. Users should regularly review changes to the terms when using the Service. If you disagree with this agreement for any reason and do not accept its terms, you will not be able to access the app and use its services. We assume no responsibility for any losses arising from service modifications or interruptions.
■ Persons under the age of 18 should not use the Service. Once you become a user, you must manage all information associated with your account (such as passwords) and are responsible for all activities that occur under your account. In case of any unauthorized use of your password or account, or if you have other security concerns, promptly notify the Company. Please ensure to log out of your account after each use of the service to protect your security. The Company will not be responsible for any loss or damage resulting from failure to comply with this provision.
■ The Company may notify you via email, SMS, device pop-ups, announcements, push notifications, etc. These notifications may include information regarding your account, changes to our services, or other updates and marketing information related to our platform. If you do not provide an email address, or if changes to your email are not updated in a timely manner, preventing receipt of individual notifications, the Company may consider announcing or using pop-up windows as completion of individual notification.
■ The personal information you provide must be accurate. If you provide false information, upon discovery, the Company reserves the right to terminate your account without notice. If your purpose is for criminal motives or unlawful actions towards others, the Company reserves the right to directly terminate the account without notice.
■ Use of Service
The Service provides features for interacting with virtual characters, allowing you to create or select characters and engage in chat and dating simulations. You can set the character’s personality, appearance, and backstory according to your preferences.
You are responsible for all content provided during the use of the Service, including but not limited to text, images, audio, and video. You must ensure that this content does not infringe on the rights of any third party.
Submitted content must not involve: (1) Infringement of others’ intellectual property rights (patents, utility models, design rights, trademarks, copyrights, etc.) or other rights (such as portrait or name rights). (2) Harassment, abuse, racial or ethnic attacks, defamation, degrading others, threatening, invasion of personal privacy or publicity rights, violence, hostility, pornography, fraud, discrimination (especially based on race, religion, gender, sexual orientation, age, disability, ancestry or nationality), promoting illegal activities, products, services, or exposing children to inappropriate content. (3) Risks of potential damage, loss, or destruction to others’ property. (4) Other illegal, offensive, or unethical content. (5) Viruses or any computer code, files, or programs intended to interfere with, disrupt, or impair the functionality of any software, hardware, or communication equipment. (6) Obtaining other users’ email addresses or contact information from the Service for sending unauthorized emails or messages. (7) Use related rights only as prescribed by the Company in your account, and you may not transfer, loan, or sell them to any third party. If you violate the above prohibitions, the Company reserves the right to immediately terminate your use of the Service and delete all inappropriate content. The Company shall not be liable for any legal action taken against you concerning any content you use.
When creating automated AI characters using the Service, you should be aware that the Service does not pre-screen the content generated by the automated characters and understand that AI-generated dialogue content is unpredictable, sometimes being inaccurate or offensive. Therefore, you should not fully trust the accuracy and completeness of the generated content or characters, bearing related risks yourself.
The Service may provide links or other means to access other websites, resources, or third-party applications. These sites and applications are beyond the Company’s control, and we are not responsible for or endorse their content. You must understand that the Company will not be liable for any losses incurred through these websites, resources, or applications. If you conduct transactions with third parties while using this service, those transactions are solely between you and the third party, and the Company is not responsible for any losses or claims arising from these transactions.
If you fail to use the account for more than one year, the Company has the right to freeze the member account and restrict service use.
Use of this service is at your own risk. The site is provided in its existing condition, and the Company makes no commitments regarding any specific functions or quality and does not offer any form of guarantee. Furthermore, we do not guarantee the service will fully meet your needs, or ensure uninterrupted, delayed, secure, or error-free service; nor do we guarantee the use of these services to produce any accurate or reliable results.
The marketing promotion activities organized by Floze(including but not limited to providing bonus hearts for new member registration, sharing invitation codes to earn hearts, etc.) aim to offer users a better experience and rewards. If Floze discovers any improper or illegal means (such as using false information, program manipulation, or other inappropriate methods) used by a user to obtain bonus hearts from promotions, Floze reserves the right to immediately cancel their participation in the activities without prior notice and, depending on the circumstances, revoke their membership and delete their account. If the behavior involves illegal activities, Floze reserves the right to take legal action.
■ Service Time
Under normal circumstances, the service is available 24 hours a day, 365 days a year.
The service will be terminated under the following conditions: (1) Voluntary termination by you. (2) The Company actively terminates the service for business or technical reasons. We reserve the right to modify or terminate the service at any time without prior notice. We are not responsible for any losses arising from service modifications or interruptions. (3) Force majeure factors, specifically including natural disasters such as typhoons, earthquakes, floods, etc.; governmental actions such as national emergencies, power outages, epidemics, expropriations, etc.; abnormal social events such as strikes, riots, etc. permit the Company to voluntarily terminate the service. The Company shall bear no responsibility for losses arising from service termination due to the above reasons.
■ Viewing Advertisements
By using the Service, you consent to receiving advertising information from the Company through the Service. If you do not wish to receive advertising information, you can opt out at any time, and the Company will cease sending advertising information.
Any transaction conducted through an advertisement shown by the Service is solely between you and the advertiser. In case of disputes, the parties must resolve them directly, and the Company holds no responsibility.
■ After purchasing hearts, no full or partial refunds can be made. If you delete your account and discontinue use, any remaining hearts cannot be converted into cash.
■ Intellectual Property Rights
The rights and responsibilities for the characters you create using the Service (including character names, nicknames, comments, chats, videos, photos, etc.) belong to you.
Except for the characters you create and works provided in cooperation with third parties, all copyrights and other intellectual property rights for works created by the Company belong to the Company.
Without permission from the Company or the content provider, you may not reproduce, distribute, publish, broadcast, or otherwise use the content belonging to the Company or the content provider’s intellectual property.
You authorize the Company to use the public characters you create (including character names, nicknames, comments, chats, videos, photos, etc.) under the following conditions: For service promotion purposes, including editing and modifying related content as promotional materials, or using it in printed publications. Also, it can be used for statistical analysis or research purposes to enhance services, such as content planning and improving user experience analysis data.
Floze currently does not support the character deletion feature. You can set the character to private instead. Steps:
Click on the personal avatar on the far right of the main menu.
Go to “Profile” > “My Characters.”
Select the character you want to hide, click the three dots “⋯” in the upper right corner > “Edit Character” > change “Visibility Status” to “Private.”
Any publicly created character avatars must comply with relevant laws and regulations and must not infringe on the portrait rights, intellectual property rights, or copyrights of others. If the company discovers any violations, it will proactively change the character to a non-public status.
■ Disclaimer The Service is not responsible for any direct or indirect losses caused by the use or inability to use the Service. We do not guarantee the stability or accuracy of the Service and make no promises regarding the availability of the Service.
■ Dispute Resolution In the event of a dispute, it is recommended to contact us first to resolve it amicably. If the issue cannot be resolved, the parties agree to settle the dispute through arbitration within the appropriate jurisdiction of the Company’s location.
■ Revisions The Service may update these terms at any time, and updates will be posted on this page. Changes take effect after they are posted, and your continued use of the Service constitutes acceptance of the new terms.
■ Contact Information If you have any questions or suggestions regarding these terms, please contact us through the contact information provided in the Floze app.
